For Current Tenants
The TENANT PORTAL is efficient and convenient for all of our tenants and it is accessible anytime and anywhere.
The portal is fast, tenant friendly and most important it is secure! Your information and password is protected and all transactions are encrypted and securely transmitted.
You don’t have your Lease Agreement on hand or your Renters Insurance information? Not a problem, as you may obtain these documents and download them any time!
All tenants are entitled to a Tenant Portal and must have a valid email address.
You may access the following via the Tenant Portal
When do I pay my rent?
Rent is due on the 1st of the month and deemed delinquent as of the 6th of the month. A late fee of 5% (unless noted otherwise on your rental agreement) must be added to any rent payments received after the 5th.
How do i pay my rent?
Tenants have several options to pay rent:
The best way to pay your rent is via your Tenant Portal using your checking account using your routing and account number. You may do one-time payments or set yourself up with reoccurring payments for convenience.
You can pay in-person by dropping off in the Tenant Rent Deposit Box to the left of the front door. Please make sure your payment is filled out properly and your address is legible.
Mail your Rent to Superior Management and Realty Services Inc. at 15820 Whittier Blvd. Ste. A Whittier, CA 90603 (please mail in your rent early to prevent late charges).
How do I make a maintenance request?
The best and fastest way to submit a maintenance request is via your Tenant Portal. You will be requested to attach a document, please attach a picture or a random image to properly submit.
Please call (562)902-2288 to submit a maintenance request at any time.
How do I know my maintenance request has been received?
Maintenance or the appropriate vendor will be in contact with you directly to coordinate. Please allow 48hrs for non-emergency requests. Management will provide you with a 24hr notice unless you allow maintenance or the appropriate vendor access on an agreed time and date. For emergency requests maintenance or vendors will response promptly
Why am I being billed for a certain repair?
Tenants will not be billed during the first maintenance request, however habitual and reoccurring circumstances can lead to a tenant being invoiced.
Per the Rental Agreement, the cost of repair or clearance of stoppage in waste pipes or drains, water pipes or plumbing fixtures caused by tenant negligence or improper usage are the responsibility of the tenant.
a. Use a bathtub strainer to prevent hair from draining into and clogging the bathtub drain.
b. DO NOT dispose or flush baby diapers, baby wipes, flushable wipes, tampons, sanitary napkins or paper towels in the toilet
c. Do not pour FAT or GREASE, bones, coffee grounds, Fibrous fruits and vegetables, egg shells and anything in large quantity into the garbage disposal.
I want to get a satellite dish
You must contact the office and request approval. Some properties prohibit the use of satellite dishes.
Why can't I get a BBQ grill?
Due to the number of multi-family home fires involving these types of open flame devices, the California Fire Code Section 308.14 prohibits charcoal burners and other open-flame cooking devices. These types of open-flame cooking devices shall not be operated on balconies, patios, decks or within 10 feet of combustible construction.
Contact the office to verify if your rental property allows specific BBQs.
I want to move out, what do I do?
A 30 day notice to vacate is required by Section 1946 of California Civil Code for month-to-month tenancies. [Click Here for Resident’s Notice]
The management company will provide an ACKNOWLEDMENT OF RESIDENTS NOTICE TO VACATE outlining when your Notice was received & when your tenancy will terminate.
You cannot apply the security deposit towards your last month’s rent. Rent is payable through the date of termination of tenancy. Rent is due on the normal due date, prorated to the end of your tenancy.
You may request an optional pre-move out inspection and be present at the inspection. The inspection must be performed no earlier than two (2) weeks prior to move out.
When do I get my security deposit back?
Per California Department of Consumer Affairs; we will send the tenant an itemized accounting statement, copies of invoices or receipts, and any good faith estimate to you at the forwarding address that you provided within 21 days of receipt of keys. If no forwarding address is provided, we must send the documents to the address of the rental unit you moved from. The landlord is not required to send you copies of invoices or receipts, or good faith estimate, if the repairs or cleaning cost is less than $126 or if you waive your right to receive them.
Can I have a pet?
Most of our buildings are NOT PET FRIENDLY! Please refer to your rental agreement if unsure. Single family homes please refer to your rental agreement or call the office to confirm.
I lost my keys or locked myself out
Contact Mr.REKEY Locksmith at your own expense at 1(888)MrRekey or 1(888)677-3539 and let them know you are a Superior Management tenant. Contact the office during normal business hours and coordinate to pick up a copy at an additional charge.
Someone is parked in my space, what do I do?
Politely ask your neighbor to move their car. If it is not resolved, contact the office for support. If your fellow neighbors are not responsible for the unauthorized vehicle, contact the office for support.
My neighbors are being loud and a nuisance late at night, what can I do?
Call the appropriate cities non-emergency police department and inform them of such incident. For repeated lease violations, please submit an incident report to the office
I want to move in someone in with me, what do I do?
First, refer to your Rental Agreement and check if it would be a breach of contract if they moved in by exceeding the limit or if it restricts additional occupants.
Contact the office prior to anyone moving in and speak to your property manager. If allowed, they will need to go through the screening process and apply.
I have a guest staying with me, how long can they stay?
A written request for approval must be submitted to the office. Office will give further direction.
My carpet is dirty, can you clean it?
The tenant is responsible for leaving the premises, including the carpet, in the same state of cleanliness that existed at the time you first moved in.
Carpet must be professionally cleaned and under no circumstance can a rented carpet cleaning machine or portable be used as it will damage the carpet.
I want to break my lease, now what?
Refer to your Rental Agreement. You are responsible for the duration of the lease and responsible for the rent of the unit until a new tenant moves in. You are also responsible for any and all fees incurred in effort to find a qualified tenant.